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About Payment

1.Full payment must be made within 3 days of placing your order;

2.The buyer is responsible for any tax and duty charged by their country;

3.Accepted payment methods:Currently, you can pay using Visa, MasterCard, Western Union, Qiwi

and bank transfer. More payment options will be available on JustKoala.com in the future.Any further

about payment questions, please seealiexprespaymenthelp,it can help you.

About Shipping

1. Package ship as soon as possible after your payment,Post air mail will take around 30-45days, some

coutry will takes 35-60 days,EMS 7-20days.

2. Generally, Most orders are processed within 5-7 business day.But delay delivery would happen as

our storage change every moment.And sometimes it would be longer because of the bad weather,a

waste of time in customs clearance.Thus please wait patiently when you do not receive your item on

time.If you don’t receive the item within thirty days,please contact us,and then we will help you track it.

3.International transportation is need a long time,please be patient, we will Always pay attention to latest

dynamic information, the parcel may be accidental damage,  including crushed,and even lost, please

understand! If you didn’t receive your package,or the parcel is damaged,or have the defective products,

please provide us some pictures as evidence, if the fact is true, we will resend a new product to you.

Any requirements please tell us before the parcel sending,because once parcel

sending,we can’t change anything!

About Feedback

Since your feedback is very important to our business development, we sincerely invite you to leave

positive feedback for us if you are satisfied with our product and service. Thank you!

If you dissatisfied with it, please kindly contact us before leaving any negative and neutral feedback.

We will try our best to solve the problem and satisfy you. Thank you very much!